DoorDash Drive vs. DoorDash Marketplace: What's the Difference?

Table of Contents:

• What is DoorDash Drive?

• DoorDash Drive Invoices

• What is DoorDash Marketplace?

• What's the Difference?

• Why Did I Receive a DoorDash Drive Invoice?

• How Can I Tell Which Service I Use

Both services are provided by DoorDash, but they work differently.

The easiest way to remember the difference is:

DoorDash Drive = Delivery for your Smart Online Order orders

DoorDash Marketplace = Customers order through DoorDash

🚗 What is DoorDash Drive?

DoorDash Drive provides delivery for orders placed through Smart Online Order.

When a customer places an order through your Smart Online Order website or mobile app, DoorDash Drive can assign a Dasher to pick up and deliver the order.

Order flow:

Customer → Smart Online Order → DoorDash Drive → Dasher → Customer

Important:

DoorDash Drive is solely used through the Smart Online Order system.

If your restaurant uses DoorDash Drive, you may receive separate DoorDash Drive invoices, even if you do not use DoorDash Marketplace.

DoorDash Drive invoices

DoorDash will typically send an email notification when an invoice is available.

If you cannot find the email, check your:

• Inbox
• Spam/Junk folder
• Promotions folder

The invoice email may sometimes be filtered into one of these folders.

You can also use the DoorDash Invoicing Portal to view and pay your invoices.

How to Use the DoorDash Drive On-Demand Invoicing Portal:
DoorDash Invoicing Portal

📱 What is DoorDash Marketplace?

DoorDash Marketplace is the DoorDash app and website where customers can find restaurants and place orders.

Customers search for your restaurant on DoorDash and place their order through the DoorDash platform.

Order flow:

Customer → DoorDash Marketplace → Restaurant → Dasher → Customer

Marketplace and Clover

DoorDash Marketplace may be set up through your Clover devices or systems, depending on your configuration.

This is separate from DoorDash Drive.

What's the Difference?

Why Did I Receive a DoorDash Drive Invoice?

You may have a DoorDash Marketplace account through Clover and a separate DoorDash Drive account through Smart Online Order.

These are two different services.

For example:

Your Clover system
→ DoorDash Marketplace

Your Smart Online Order system
→ DoorDash Drive

Because they are separate services, paying a DoorDash Marketplace balance does not necessarily pay an outstanding DoorDash Drive invoice.

If your invoice specifically mentions DoorDash Drive, it is related to your Smart Online Order delivery service.

How Can I Tell Which Service I Use?

Ask yourself:

Do my customers order through DoorDash?

→ You are using DoorDash Marketplace.

Do my customers order through my Smart Online Order website/app, and DoorDash delivers those orders?

→ You are using DoorDash Drive.

Quick Summary

DoorDash Drive

• Used with Smart Online Order
• Provides delivery for orders placed through your own online ordering system
• Has its own invoices and billing
• Invoice notifications are typically sent by email
• Check your Spam/Junk folder if you cannot find the invoice

DoorDash Marketplace

• Customers order through the DoorDash app or website
• May be connected through your Clover system
• Has separate billing from DoorDash Drive

DoorDash Drive and DoorDash Marketplace are NOT the same service.

If you received an unpaid DoorDash Drive invoice, it is separate from your DoorDash Marketplace account and should be handled through the DoorDash Drive billing process.

View the DoorDash Drive Invoicing Portal Instructions