How to Fix Message Regarding Disconnect

Order Didn't reach your Clover Message

If your customers are not able to place an Order, then please follow these steps to re-establish connection in a few minutes. 

1.) Login to Clover.com from a laptop or computer (Desktop is preferred)

2.) Go to the App Market or More Tools

3.) Press My Apps

4.) Then Open Smart Online Order or any other App that is effected and then Close it.

5.) After you open the App, this will re-authorize the connection. 

6.) Then go back to your Online Order Page and you can either wait for a customer to order, or make an order yourself. 

Once you've done that, double-check your online order page to make sure you applied the changes to the right location, especially if you have more than one. If you do have multiple locations, just repeat these steps for each one.

FAQ

**Question: After I open the App, what else do I need to do?**

Answer: Nothing else, Just close the App. But, it's a good idea to quickly check your Online Order page to make sure everything's working, especially if you picked the wrong location or had some internet hiccups.

**Question: I did all that, but my Clover is saying "no paper" or won't print orders.**

Answer: If it's a local problem like no paper or your internet acting up, the "reconnect" step might not be what you need. That's really only for when customers can't place orders online at all. For internet trouble, we've got another article on how to troubleshoot that

**Question: I got the reconnect email, but I didn't see it until way later.**

Answer: As soon as you see that email, you'll want to reconnect. Usually, if a customer can't order online, they'll just come into the store or give you a call. But giving them the online option makes things super easy for everyone