How to Set Up a Custom Order Confirmation Message

Overview

The Order Confirmation Page allows you to customize the message customers see after they successfully place an order.

You can use this message to thank customers, provide additional instructions, explain next steps, or share other important information about their order.

Step-by-Step: How to Set Up Your Custom Message

Below is a detailed walkthrough on how to set up your custom message via the Loyalty Dashboard.

Step 1: Log In to the Loyalty Dashboard

Step 2: Click on the “Locations” Tab

Once logged in, navigate to the Locations tab in the main menu.

Step 3: Select the Correct Location

If you manage multiple locations, select the location where you want to customize the order confirmation message.

Step 4: Open Location Settings

Within the selected location, click on the Location Settings tab to manage app menus.

Step 5: Switch to Dashboard Mode

Click Switch to Dashboard Mode.

This enables additional settings for the selected location.

Step 6: Find the Order Confirmation Page Setting

Once Dashboard Mode is enabled, navigate to the setting titled Order Confirmation Page and click on "Edit".

Step 7: Customize the Confirmation Message

Enter the message you want customers to see after they successfully place an order.

You can use this message to:

Thank customers for their order
Provide pickup or fulfillment instructions
Explain what happens next
Share important reminders or information

Once you've entered your message, save or publish the changes as required by your dashboard

Example Message:

Thank you for your order!
We've received your order and are preparing it now. Please come to the restaurant at your selected pick up time.

Tip: Keep your confirmation message clear and helpful. You can use it to thank customers, provide next steps, or share important information about their order.

Notes

Make sure you are editing the correct location before making changes.
The custom message is displayed to customers after they place their order.
Keep the message concise and easy to understand.
Review your message for spelling, formatting, and accuracy before saving.
If your location has specific customer instructions, consider including them in the confirmation message.

Troubleshooting

I don't see the "Switch to Dashboard Mode" option

Make sure you have selected the correct location and are viewing its Location Settings. If the option is still unavailable, you may not have the necessary permissions.

I can't find "Order Confirmation Page"

First, confirm that Dashboard Mode has been enabled. Then return to the available location settings and look for Order Confirmation Page.

My changes aren't appearing for customers

Confirm that your changes were saved or published successfully. You may also need to refresh the page or place a test order to verify that the updated message is displaying correctly.

I edited the wrong location

Return to the Locations tab and select the correct location before making the change. Be sure to verify the location name before saving your updated message.

Need additional help?

If you're still unable to update the Order Confirmation Message, contact our support team for assistance.

Ways to reach us:

Phone: 925-414-3848
Email: support@zaytech.com