Partial Payment occurs due to a pricing mismatch between your Clover Inventory and your Smart Online Order online ordering system, typically due to prices being updated on your Clover Inventory that has not yet been synced to reflect the changes onto your Smart Online Order Ordering system; similarly, missing items occur when items and or modifiers have been removed or added to your Clover inventory but again not synced to your Smart Online Order ordering system.
When there are two different prices, for example:
Pepsi was 1.00 on both Clover and on the Website.
Then someone changes it to 1.05 on Clover - or deletes the item or modifier or moves it.
This will still show as 1.00 on the website, or a missing modifier or missing if it was changed. The price doesn’t automatically change on the website.
Therefore it will show as partial payment, missing item, or show the customer owes 5 cents. - or it will show a missing item or missing modifier or have an incorrect amount.
Do the following to get the prices and items the same on both Clover and on the website so you no longer receive partial payments and missing items
Whenever you change prices on your Clover or remove an item or add an item -- simply do manual sync for updates and clean inventory if you removed items. You may also do both clean and sync.
- Once you are done updating, it will match the price that’s on your clover inventory.
- When you do your clean inventory, it's important that you do all the steps.