--- title: Scheduled Orders and Prep time description: Allowing your client to order in advance and setting the prep time for orders. --- [Skip to content](https://docs.zaytech.com/knowledge/scheduled-orders-and-prep-time#main-content) English Show submenu for translations [More support](https://docs.zaytech.com/knowledge/kb-tickets/new?hsLang=en) ![logo-2.png\]](https://docs.zaytech.com/hs-fs/hubfs/logo-2.png?height=47&name=logo-2.png) - [Default HubSpot Blog](https://blog.zaytech.com/) Open main navigation Close main navigation - [Default HubSpot Blog](https://blog.zaytech.com/) - English Show submenu for translations - [More support](https://docs.zaytech.com/knowledge/kb-tickets/new) - Smart Online Order - by Zaytech Smart Online Order - by Zaytech What are you looking for? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://docs.zaytech.com/knowledge?hsLang=en) 2. [Store Settings](https://docs.zaytech.com/knowledge/store-settings?hsLang=en) 3. [Scheduling Orders](https://docs.zaytech.com/knowledge/store-settings?hsLang=en#scheduling-orders) # Scheduled Orders and Prep time ## Allowing your client to order in advance and setting the prep time for orders. - ### Disclaimer ### ***You are*** *required* ***to first setup your Clover Business Hours and have them active for the following section/s to appear on your end. Use the article included below in order to add and then sync your Clover Business Hours before you continue:*** ### ***[Updating Business Hours and then Syncing them to Smart Online Order](https://docs.zaytech.com/knowledge/store-hours?hsLang=en)*** ### Access your Smart Online Order website plugin. First login to the website where you have your Smart Online Order website plugin installed. ![Access SOO settings](https://docs.zaytech.com/hs-fs/hubfs/Access%20SOO%20settings.png?width=688&height=289&name=Access%20SOO%20settings.png) ### Access the Store Settings page. Next on the blue menu click on the option called "Store Settings" ![SOO menu Choose Store Settings](https://docs.zaytech.com/hs-fs/hubfs/SOO%20menu%20Choose%20Store%20Settings.png?width=348&height=636&name=SOO%20menu%20Choose%20Store%20Settings.png) ### Ensure that your store runs off of your Clover Business Hours. Scroll down through the page that appears until you get to the section called "Hours your store is available" and make sure that you have the option "Clover Business Hours" selected ![SOO Hours Store Available set to clover store hours](https://docs.zaytech.com/hs-fs/hubfs/SOO%20Hours%20Store%20Available%20%20set%20to%20clover%20store%20hours.png?width=688&height=222&name=SOO%20Hours%20Store%20Available%20%20set%20to%20clover%20store%20hours.png) ### -Optional- Ensure that you allow customers to order in advance outside of your business hours. In the same area as the previous section of the article make sure to enable the option "When store is closed show the store closed message but still allow customers to order in advance" ![SOO Hours Store Available allow order in advance](https://docs.zaytech.com/hs-fs/hubfs/SOO%20Hours%20Store%20Available%20allow%20order%20in%20advance.png?width=688&height=222&name=SOO%20Hours%20Store%20Available%20allow%20order%20in%20advance.png) ### Accessing and customizing the Scheduled Orders Section. Scroll down through the page that appears until you get to the section called "Scheduled Orders." - ### Disclaimer ### ***The following section does NOT apply to orders made through the DoorDash Drive integration, which would be managed via its own settings from DoorDashes end that as of the time of writing are not able to be edited from our end.***   ![SOO Scheduled Orders section](https://docs.zaytech.com/hs-fs/hubfs/SOO%20Scheduled%20Orders%20section.png?width=688&height=370&name=SOO%20Scheduled%20Orders%20section.png) The following section is split up into two sections: **Pickup Orders** **In-House Delivery Orders** Click on the following link to learn how to setup and configure In-house delivery: [In-house delivery](https://docs.zaytech.com/knowledge/soo-inhouse-delivery-options?hsLang=en) In doing so you can provide different ordering in advance schedules for your delivery and non-delivery order types. ### Setting up scheduled orders. #### Enable the option to have clients schedule their orders From the following section ensure to have the option called "Allow customer to schedule their orders" enabled. ![SOO Scheduled Orders section enable schedueld orders](https://docs.zaytech.com/hs-fs/hubfs/SOO%20Scheduled%20Orders%20section%20enable%20schedueld%20orders.png?width=688&height=370&name=SOO%20Scheduled%20Orders%20section%20enable%20schedueld%20orders.png) #### -Optional But Recommended - Enable the requirement for clients to choose a time for their order From the following section ensure to have the option called "Make the Scheduled time required" enabled. ![SOO Scheduled Orders section Enable Reuired Time](https://docs.zaytech.com/hs-fs/hubfs/SOO%20Scheduled%20Orders%20section%20Enable%20Reuired%20Time.png?width=688&height=370&name=SOO%20Scheduled%20Orders%20section%20Enable%20Reuired%20Time.png) ### Adding a prep time to orders The section "Minutes In Advance" can also be considered the prep time section it will set the time a customer needs to wait before choosing the first available pickup time on the day that they are ordering. (EX: A customer is ordering at 10:00 AM, you have minutes in advance set to 15 minutes so the first available time a customer can choose to get their order is 10:15 AM) ![SOO Scheduled Orders section minutes in advance](https://docs.zaytech.com/hs-fs/hubfs/SOO%20Scheduled%20Orders%20section%20minutes%20in%20advance.png?width=688&height=370&name=SOO%20Scheduled%20Orders%20section%20minutes%20in%20advance.png) ### Days In the Future This section pertains to how many days in the future excluding days you have marked as closed from your Clover inventory a customer can order in advance for I.E. up to 1/2/30 days in the future. ![SOO Scheduled Orders section days in advance](https://docs.zaytech.com/hs-fs/hubfs/SOO%20Scheduled%20Orders%20section%20days%20in%20advance.png?width=688&height=370&name=SOO%20Scheduled%20Orders%20section%20days%20in%20advance.png) ### -Optional- Enable ASAP If you wish to allow your clients to choose ASAP instead of setting a scheduled pickup time you can do so from the following section. ![SOO Scheduled Orders section ASAP](https://docs.zaytech.com/hs-fs/hubfs/SOO%20Scheduled%20Orders%20section%20ASAP.png?width=688&height=370&name=SOO%20Scheduled%20Orders%20section%20ASAP.png) ### Save your changes   Scroll down to the bottom and click on save changes when you have completed setting changes to your liking   - [Quick Setup Instructions](https://docs.zaytech.com/knowledge/quick-setup-instructions?hsLang=en#main-content) - [Getting Started](https://docs.zaytech.com/knowledge/quick-setup-instructions?hsLang=en#getting-started) - [Set Up Smart Online Order Yourself](https://docs.zaytech.com/knowledge/set-up-smart-online-order-yourself?hsLang=en#main-content) - [Making Simple Changes Yourself](https://docs.zaytech.com/knowledge/set-up-smart-online-order-yourself?hsLang=en#making-simple-changes-yourself) - [Developers](https://docs.zaytech.com/knowledge/developers?hsLang=en#main-content) - [WordPress Plug-in](https://docs.zaytech.com/knowledge/developers?hsLang=en#wordpress-plug-in) - [Smart Online Order / Clover Dashboards](https://docs.zaytech.com/knowledge/smart-online-order-clover-dashboards?hsLang=en#main-content) - [Signing in](https://docs.zaytech.com/knowledge/smart-online-order-clover-dashboards?hsLang=en#signing-in) - [Other Options](https://docs.zaytech.com/knowledge/smart-online-order-clover-dashboards?hsLang=en#other-options) - [Clover Dashboard](https://docs.zaytech.com/knowledge/smart-online-order-clover-dashboards?hsLang=en#clover-dashboard) - [Retail](https://docs.zaytech.com/knowledge/retail?hsLang=en) - [FAQ](https://docs.zaytech.com/knowledge/faq?hsLang=en) - [Import/Sync Inventory](https://docs.zaytech.com/knowledge/import-sync-inventory?hsLang=en) - [Order Types Tab](https://docs.zaytech.com/knowledge/order-types-tab?hsLang=en) - [Categories & Items](https://docs.zaytech.com/knowledge/categories-items?hsLang=en) - [Checkout Settings](https://docs.zaytech.com/knowledge/checkout-settings?hsLang=en) - [Store Settings](https://docs.zaytech.com/knowledge/store-settings?hsLang=en#main-content) - [Scheduling Orders](https://docs.zaytech.com/knowledge/store-settings?hsLang=en#scheduling-orders) - [Email / Text Notifications](https://docs.zaytech.com/knowledge/store-settings?hsLang=en#email-text-notifications) - [Delivery Areas/Fees](https://docs.zaytech.com/knowledge/delivery-areas-fees?hsLang=en) - [Store Interfaces](https://docs.zaytech.com/knowledge/store-interfaces?hsLang=en) - [Items/Images/Descriptions](https://docs.zaytech.com/knowledge/items-images-descriptions?hsLang=en) - [Coupons](https://docs.zaytech.com/knowledge/coupons?hsLang=en) - [Helpful Articles](https://docs.zaytech.com/knowledge/helpful-articles?hsLang=en#main-content) - [Troubleshooting](https://docs.zaytech.com/knowledge/helpful-articles?hsLang=en#troubleshooting) - [Troubleshooting](https://docs.zaytech.com/knowledge/troubleshooting?hsLang=en) - [Kiosk](https://docs.zaytech.com/knowledge/kiosk?hsLang=en) - [Customers](https://docs.zaytech.com/knowledge/customers?hsLang=en) - [Loyalty System](https://docs.zaytech.com/knowledge/loyalty-system?hsLang=en) - [Branded App](https://docs.zaytech.com/knowledge/branded-app?hsLang=en) - [Mobile App](https://docs.zaytech.com/knowledge/mobile-app?hsLang=en) - [Modifier Groups and Modifiers](https://docs.zaytech.com/knowledge/modifier-groups-and-modifiers?hsLang=en) - [Crossposting Blog](https://docs.zaytech.com/knowledge/crossposting-blog?hsLang=en) - [Default HubSpot Blog](https://blog.zaytech.com/) [![Chill listening crop-3](https://docs.zaytech.com/hs-fs/hubfs/logo-2.png?width=101&height=32&name=logo-2.png "Chill listening crop-3")](https://zaytech.com/) 2025 Zaytech Software Co. 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