--- title: How to Use Stories in Smart Online Order Branded App description: Learn how to create, publish, and manage Stories in the Smart Online Order Loyalty Dashboard. Discover how restaurants can promote menu items, share special offers, and enable Stories in their branded mobile apps. --- [Skip to content](https://docs.zaytech.com/knowledge/smart-online-order-stories#main-content) English Show submenu for translations [More support](https://docs.zaytech.com/knowledge/kb-tickets/new?hsLang=en) ![logo-2.png\]](https://docs.zaytech.com/hs-fs/hubfs/logo-2.png?height=47&name=logo-2.png) - [Default HubSpot Blog](https://blog.zaytech.com/) Open main navigation Close main navigation - [Default HubSpot Blog](https://blog.zaytech.com/) - English Show submenu for translations - [More support](https://docs.zaytech.com/knowledge/kb-tickets/new) - Smart Online Order - by Zaytech Smart Online Order - by Zaytech What are you looking for? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://docs.zaytech.com/knowledge?hsLang=en) 2. [Branded App](https://docs.zaytech.com/knowledge/branded-app?hsLang=en) # How to Use Stories in Smart Online Order Branded App ## Learn how to create and publish Stories in your Smart Online Order branded mobile app to promote special offers, showcase new menu items, and keep customers informed with timely updates. ### **Overview** The new **Stories** feature in Smart Online Order allows restaurants to share short, engaging updates with customers directly through their branded mobile app. Similar to Instagram Stories, this feature provides a convenient way to highlight promotions, announce new menu items, share holiday hours, and keep customers informed about what's happening at your restaurant. Stories display images in a slideshow-style format, allowing customers to view updates quickly without navigating away from the app's home screen. --- ### **Benefits of Using Stories** Stories provide restaurants with a simple and effective way to communicate with their customers. - **Promote special offers:** Highlight discounts, limited-time deals, and seasonal promotions. - **Announce new menu items:** Showcase new dishes, drinks, or other additions to your menu. - **Share important updates:** Inform customers about holiday hours, temporary closures, or other announcements. - **Increase customer engagement:** Keep your branded app fresh with relevant content that encourages customers to return. - **Target your audience:** Use the available audience targeting options to tailor Stories to specific customer types and account statuses. **Example: Instagram Stories** Instagram Stories are a familiar example of how this feature works. Businesses frequently use them to share temporary updates, such as daily specials, product launches, promotions, and behind-the-scenes content. Smart Online Order Stories follow a similar concept, allowing restaurants to share updates directly with customers through their own branded mobile app. For example, a restaurant could publish one Story announcing a new burger, another promoting a weekend discount, and another reminding customers of upcoming holiday hours. --- ### **How to Create and Publish a Story** #### **Step 1: Log in to the Loyalty Dashboard** Visit the [Smart Online Order Loyalty Dashboard](http://v2.dashboard.smartonlineorder.com/auth/login) and sign in to your account. If you are a new user or have not previously created an account, you will need to register for one before proceeding. ![loyalty-dashboard-login-page](https://docs.zaytech.com/hs-fs/hubfs/Loyalty-Dashboard-Login-Page.png?width=670&height=305&name=Loyalty-Dashboard-Login-Page.png) #### **Step 2: Navigate to Stories** Once logged in, navigate to: **Mobile App → Stories** This section allows you to manage your Stories and create new ones for your branded mobile app. Click **Add New Story** to begin creating a Story. ![loyalty-dashboard-story-section](https://docs.zaytech.com/hs-fs/hubfs/smart-online-order-story-section.png?width=670&height=396&name=smart-online-order-story-section.png) #### **Step 3: Upload an Image** Upload the image you want to display in your Story. Choose a clear, high-quality image that represents the update you want to share, such as a photo of a new menu item or a promotional graphic. Please note that **image uploads are supported initially, while video support is planned for a future update.** #### **Step 4: Enter Your Story Details** After uploading your image, complete the available Story settings: 1. **Title:** Enter a short title that describes your update. 2. **Description/Caption:** Add a brief explanation or promotional message to accompany your image. 3. **Audience Targeting:** Choose the applicable Customer Type and Account Status to determine which customers the Story is intended for. 4. **Auto-Expire:** Configure whether the Story should expire automatically. 5. **Slide Timer:** Set how long the Story slide should display before moving to the next slide. For example, you could create a Story titled “Weekend Special” with the caption “Enjoy 10% off your next order!” and an image showcasing the promotion. Review your settings before publishing to ensure your content and targeting options are correct. ![loyalty-dashboard-story-image-upload](https://docs.zaytech.com/hs-fs/hubfs/loyalty-dashboard-story-image-upload.png?width=411&height=287&name=loyalty-dashboard-story-image-upload.png) ![loyalty-dashboard-story-creation-form](https://docs.zaytech.com/hs-fs/hubfs/smart-online-order-story-creation-form.png?width=492&height=389&name=smart-online-order-story-creation-form.png) #### **Step 5: Publish Your Story** Once you have finished entering the details, click **Publish Story**. Your Story will be published according to the configured settings. *Note:* *To make Stories visible to customers, ensure the Stories section is also enabled on your branded app's home screen, as explained below.* --- ### **How to Enable Stories on Your Branded App's Home Screen** After creating your Story, you must enable the Stories section in your app's home screen settings so customers can access it. 1. Log in to the [Smart Online Order Loyalty Dashboard](http://v2.dashboard.smartonlineorder.com/auth/login). 2. Navigate to **Mobile App → Customize App**. 3. Select the **Home screen** tab. 4. Locate the **Stories** row and enable it. Once enabled, the Stories section can appear on the home screen of your branded mobile app, allowing customers to view the updates you publish. ### ![loyalty-dashboard-show-stories-on-app](https://docs.zaytech.com/hs-fs/hubfs/loyalty-dashboard-show-stories-on-app.png?width=570&height=304&name=loyalty-dashboard-show-stories-on-app.png) **Tips for Getting the Most Out of Stories** - Use attractive images that clearly communicate your message. - Keep titles and captions short, clear, and easy to read. - Share timely updates, including new menu items, special offers, and holiday announcements. - Review your audience targeting and expiration settings before publishing. - Keep your content relevant and current so customers have a reason to check your app regularly. ### **Coming Soon: November 2026** The new Stories feature is **coming soon in November 2026**. Restaurants will be able to use this feature to share engaging updates, promote special offers, and keep customers informed directly through their Smart Online Order branded mobile apps. 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