--- title: Temporarily Turning Off Online Ordering from the Clover POS Device description: The Pause Online Ordering feature within the Smart Online Order application on the Clover POS device allows merchants to temporarily disable online ordering directly from the in-store device for a defined period of time. --- [Skip to content](https://docs.zaytech.com/knowledge/temporarily-turning-off-online-ordering-from-the-clover-pos-device#main-content) English Show submenu for translations [More support](https://docs.zaytech.com/knowledge/kb-tickets/new?hsLang=en) ![logo-2.png\]](https://docs.zaytech.com/hs-fs/hubfs/logo-2.png?height=47&name=logo-2.png) - [Default HubSpot Blog](https://blog.zaytech.com/) Open main navigation Close main navigation - [Default HubSpot Blog](https://blog.zaytech.com/) - English Show submenu for translations - [More support](https://docs.zaytech.com/knowledge/kb-tickets/new) - Smart Online Order - by Zaytech Smart Online Order - by Zaytech What are you looking for? - There are no suggestions because the search field is empty. 1. 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[Helpful Articles](https://docs.zaytech.com/knowledge/helpful-articles?hsLang=en) # Temporarily Turning Off Online Ordering from the Clover POS Device ## The Pause Online Ordering feature within the Smart Online Order application on the Clover POS device allows merchants to temporarily disable online ordering directly from the in-store device for a defined period of time. **Disclaimer** - Once online ordering is paused **from the Clover device**, **Smart Online Order Support is NOT able to turn it back on for you** - If **incorrect dates or times** are selected, Support **cannot override or fix the schedule** - If your **Clover device loses power**, **loses internet**, **stops working**, or is otherwise inaccessible, **Support will not be able to assist** - In all of the above scenarios, you must **manually manage your store’s availability from the Clover Device's Smart Online Order App** - **Pausing Online Ordering DOES NOT prevent advance or scheduled orders** - **Only temporarily closes the store** during the specific dates and times you select - **Does NOT block orders submitted in advance** - **Does NOT cancel existing or future-dated orders** Customers can still place **advance orders** if they submit them **before the pause window begins**. If your goal is to fully block future orders, this feature **will not accomplish that** on its own.   --- #### Steps to Temporarily Turn Off Smart Online Order from the Clover Device ### Step 1: Open the Smart Online Order App - On your Clover POS device, open the **Smart Online Order** application --- ### Step 2: Pause Online Ordering - At the top of the page, click **Pause Online Ordering** --- ### Step 3: Choose Menu Visibility - Select whether you want to: - **Keep the menu visible** (customers can see items but cannot place orders), or - **Hide the menu** entirely --- ### Step 4: Select the Pause Duration Choose one of the following options: - **Today** – Pauses ordering for the remainder of the current day until 11:59 PM - **Every Day** – Pauses ordering indefinitely until manually changed - **Custom** – Allows you to select **specific dates and times** when the store will be closed - If you select **Custom**, ensure all dates and times are correct. - **Support cannot fix incorrect schedules once applied from the Clover device.** --- ### Step 5: Select or Customize the Store Closed Message - Choose a **pre-made store closed message**, or - Customize the message displayed to customers when the store is paused --- ### Step 6: Apply Changes - Click **Apply Changes** in the top-right corner of the page to activate the pause --- #### Support Limitations & Responsibility Disclaimer Once online ordering is paused **from the Clover device**: - Support **cannot turn ordering back on** - Support **cannot edit or correct pause dates or times** - Support **cannot assist if the Clover device is offline, broken, or inaccessible** - Support **cannot bypass or override the pause state** - [Quick Setup Instructions](https://docs.zaytech.com/knowledge/quick-setup-instructions?hsLang=en#main-content) - [Getting Started](https://docs.zaytech.com/knowledge/quick-setup-instructions?hsLang=en#getting-started) - [Set Up Smart Online Order Yourself](https://docs.zaytech.com/knowledge/set-up-smart-online-order-yourself?hsLang=en#main-content) - [Making Simple Changes Yourself](https://docs.zaytech.com/knowledge/set-up-smart-online-order-yourself?hsLang=en#making-simple-changes-yourself) - 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