Temporarily Turning Off Online Ordering from the Clover POS Device

Disclaimer

• Once online ordering is paused from the Clover device, Smart Online Order Support is NOT able to turn it back on for you

• If incorrect dates or times are selected, Support cannot override or fix the schedule

• If your Clover device loses power, loses internet, stops working, or is otherwise inaccessible, Support will not be able to assist

• In all of the above scenarios, you must manually manage your store’s availability from the Clover Device's Smart Online Order App

• Pausing Online Ordering DOES NOT prevent advance or scheduled orders

• Only temporarily closes the store during the specific dates and times you select

• Does NOT block orders submitted in advance

• Does NOT cancel existing or future-dated orders

Customers can still place advance orders if they submit them before the pause window begins.

If your goal is to fully block future orders, this feature will not accomplish that on its own.

Steps to Temporarily Turn Off Smart Online Order from the Clover Device

Step 1: Open the Smart Online Order App

• On your Clover POS device, open the Smart Online Order application

Step 2: Pause Online Ordering

• At the top of the page, click Pause Online Ordering

Step 3: Choose Menu Visibility

• Select whether you want to:

  • Keep the menu visible (customers can see items but cannot place orders), or

  • Hide the menu entirely

Step 4: Select the Pause Duration

Choose one of the following options:

• Today – Pauses ordering for the remainder of the current day until 11:59 PM

• Every Day – Pauses ordering indefinitely until manually changed

• Custom – Allows you to select specific dates and times when the store will be closed

  • If you select Custom, ensure all dates and times are correct.

  • Support cannot fix incorrect schedules once applied from the Clover device.

Step 5: Select or Customize the Store Closed Message

• Choose a pre-made store closed message, or

• Customize the message displayed to customers when the store is paused

Step 6: Apply Changes

• Click Apply Changes in the top-right corner of the page to activate the pause

Support Limitations & Responsibility Disclaimer

Once online ordering is paused from the Clover device:

• Support cannot turn ordering back on

• Support cannot edit or correct pause dates or times

• Support cannot assist if the Clover device is offline, broken, or inaccessible

• Support cannot bypass or override the pause state