To effectively set up and utilize the Loyalty System offered by Zaytech, it's imperative to first install and configure the Smart Online Order (SOO) application on your Clover system. This foundational step ensures seamless integration between your online ordering platform and the loyalty program, enabling accurate tracking of customer purchases and reward points. Without this integration, the loyalty features cannot function.
Attached below is a link to an article going over how to set up your Smart Online Order system:
Once the SOO app is successfully installed and operational, you can proceed to configure your loyalty settings to enhance customer engagement and retention.
Upon receiving your app completion email, you will be provided with a link to access the Smart Online Order Loyalty Dashboard. If you do not have a White Labeled branded app by Zaytech and wish to learn more about how you can provide your restaurant with its own app that can eliminate 3rd party delivery app fees as well as increase customer retention, reach out to our sales department at sales@zaytech.com
Also, if you don't have an app but still wish to set up the loyalty system for your restaurant use the following link to create an account and get started before continuing the article below: https://v2.dashboard.smartonlineorder.com/auth/register
This dashboard serves as the central hub for managing your loyalty program.
Once inside the dashboard, navigate to the "Loyalty" section on the left-hand menu and select "More Programs." This area allows you to create and manage various loyalty initiatives tailored to your business needs.
Within the "More Programs" section, you can define how customers earn points.
Options include awarding points based on the amount spent or per order placed. For instance, you might choose to grant one point for every dollar spent or a fixed number of points per transaction. After determining the earning criteria, assign a value to the points to establish their worth in your rewards system. This step is crucial for maintaining a balanced and appealing loyalty program.
The "Settings" subsection offers additional customization options. Here, you can decide whether points expire after a certain period, whether they accumulate over time, and what terminology is used to describe them (e.g., "Stars," "Credits," etc.).
Furthermore, the "Additional Requirements" section allows you to set conditions for point redemption, such as minimum purchase amounts or specific usage rules. These configurations help tailor the loyalty program to align with your business objectives and customer expectations.
After configuring all desired settings, it's essential to save your changes to activate the loyalty program. This final step ensures that your configurations are implemented and that customers can begin earning and redeeming points according to the parameters you've established.
By following these steps, you can create a robust and effective loyalty system that enhances customer satisfaction and encourages repeat business.