1. Knowledge Base
  2. Checkout Settings

Enabling, Disabling, and Customizing the Special Instructions Box

  1. Log In to Your Smart Online Order Menu Page
    Begin by logging into your Smart Online Order dashboard using your account credentials.

  2. Access the Clover Order Settings
    Once logged in, locate the red "Clover Orders" button on the left-hand side of your screen. Click on it.

  3. Open Checkout Settings
    After clicking the Clover Orders button, a blue vertical menu will appear on the left-hand side.
    From this menu, click on "Checkout Settings."

    SOO menu Checkout settings-1
  4. Find the Special Instructions Section
    Scroll down through the Checkout Settings page until you find a section labeled "Special Instructions."

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  5. Enable or Disable the Special Instructions Box
    In this section, you will see buttons labeled "Enable" or "Disable."

    • Click "Enable" to allow customers to see and use the Special Instructions box at checkout.

    • Click "Disable" to remove this box from the checkout page.

  6. Customize the Description Text
    Just below the enable/disable buttons, you’ll find a text field labeled "Text under Special Instructions."

    • Enter any message or description you want your customers to see beneath the Special Instructions box (e.g., “Add allergy notes or customization requests here”).

  7. Make the Field Required (Optional)
    If you want to require customers to fill in the Special Instructions box, you can control this by toggling the setting:

    • "Make Special Instructions Required" — Click to set the option to enable or disable as needed.

  8. Save Your Changes
    Once all desired changes are made, scroll to the bottom of the page and click "Save."
    This step is required to apply and lock in your settings.

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